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Golden Nugget Lake Charles

Frequently Asked Questions

24K Select Club Membership


  • What is the Golden Nugget 24K Select Club?

    Our Golden Nugget Casinos reward players for their loyalty through the 24K Select Club Program. Benefits include: • Earn Tier Credits as you play slots and table games. • Earn Slot Points as you play slots, which can be redeemed for Free Slot Play (or Cash Back at Golden Nugget Atlantic City and Golden Nugget Laughlin). Free Slot Play is not available on video poker machines at Golden Nugget Lake Charles. • Earn Comp Dollars as you play slots, table games and poker. • Receive invitations to special events and promotions, as well as gaming, dining and hotel offers (based on gaming history). • Exclusive access, priority service and special discounts (based on Tier level). Each Golden Nugget Casino location has a separate program, so check with each property’s 24K Select Club Booth for specific rules and details.

  • Is there a cost to join?

    No, the program is free to everyone.

  • Is there a minimum age requirement?

    Yes, members must be 21 years of age or older to participate.

  • How do I sign up?

    To sign up, present your valid ID at the 24K Select Club Booth at any Golden Nugget Casino location.

  • Where can I find details on special offers and discounts?

    Benefits of the 24K Select Club are listed on the player portal at GoldenNugget.com, or you can visit each property’s 24K Select Club Booth for a brochure. Benefits may differ by location.

  • Where can I use my Slot Points?

    You can conveniently turn your Slot Points into Free Slot Play at participating slot and video poker machines. Free Slot Play is not available for usage on video poker machines at Golden Nugget Lake Charles. At Golden Nugget Laughlin, you can use your Slot Points for Cash Back. See 24K Select Club Booth for details.

  • Where can I use my Comp Dollars?

    You have several options to use your Comp Dollars*: • At the property where you earned your Comp Dollars, you can use them at a 1:1 ratio (except at certain retail locations) for dining, retail purchases, cabana rentals, room nights, spa treatments, rounds of golf and more. • At any of your favorite Landry’s, Inc. restaurants, including those at other Golden Nugget Casinos. *Some restrictions may apply.

  • Can I transfer Comp Dollars to another account?

    No. Comp Dollars are non-transferable, but you can combine Comp Dollars from multiple Golden Nugget locations to pay for your dining at Landry’s, Inc. restaurants. Also, if a guest in your party has Comp Dollars available, each 24K Select Club Member may use their Comp Dollars at time of payment

  • Can I redeem my Comp Dollars if I forget to bring my card?

    No. You must present your valid 24K Select Club Card and valid ID to redeem your Comp Dollars at time of payment.

24K Slot Points and Comp Dollars Redemption


  • Where can I use my Slot Points?

    You can conveniently turn your Slot Points into Free Slot Play at participating slot and video poker machines. Free Slot Play is not available for usage on video poker machines at Golden Nugget Biloxi. See Player Services for details.


  • Where can I use my Comp Dollars?

    You have several options to use your Comp Dollars*:

    • At the property where you earned your Comp Dollars, you can use them at a 1:1 ratio (except at certain retail locations) for dining, retail purchases, cabana rentals, room nights, spa treatments, rounds of golf and more.
    • At any of your favorite Landry’s, Inc. restaurants, including those at other Golden Nugget Casinos.

    *Some restrictions may apply.


  • Can I transfer Comp Dollars to another account?

    No. Comp Dollars are non-transferable, but you can combine Comp Dollars from multiple Golden Nugget locations to pay for your dining at Landry’s, Inc. restaurants. Also, if a guest in your party has Comp Dollars available, each 24K Select Club Member may use their Comp Dollars at time of payment

  • Can I redeem my Comp Dollars if I forget to bring my card?

    No. You must present your valid 24K Select Club Card and valid ID to redeem your Comp Dollars at time of payment.

  • Can I redeem my Comp Dollars for alcohol?

    The use of Comp Dollars on liquor, beer and wine is based on state restrictions. If the Landry’s, Inc. restaurant you dine in is located in a state that does not allow Comp Dollars to be issued on alcohol, then we are unable to do so. Specifically, Comp Dollars can only be redeemed at on-site restaurants at Golden Nugget Biloxi and Golden Nugget Atlantic City for liquor, beer and wine, as the States of Mississippi and New Jersey prohibit off-site Comp Dollar redemption. Please reference the Liquor, Beer and Wine Chart by State to view the rules on 24K Select Club Comp Dollar redemption for each state.

    STATEREDEEM
    Alabama No
    Arizona Yes
    California No
    Colorado Yes
    Connecticut No
    Florida Yes
    Georgia No
    Hawaii No
    Illinois Yes
    Indiana No
    Kansas No
    Kentucky No
    Louisiana Yes
    Maryland Yes
    Massachusetts No
    Michigan Yes
    Minnesota Yes
    Mississippi No
    Missouri No
    Nevada Yes
    New Jersey No
    New Mexico No
    New York Yes
    North Carolina No
    Ohio No
    Oklahoma No
    Oregon Yes
    Pennsylvania No
    Rhode Island Yes
    South Carolina No
    Tennessee No
    Texas No
    Virginia No
    Washington Yes
    Washington D.C. Yes
    Wisconsin Yes
    British Columbia, Canada No
    Toronto, Canada No
    Puerto Rico Yes

  • Are there other restrictions?

    When you use your Comp Dollars at a Landry’s, Inc. restaurant outside of a Golden Nugget Casino, you may redeem up to $300 per cardholder per day, or $1,000 at Mastro’s. When you use your Comp Dollars at any Golden Nugget Casino, you may use your full balance ($300 daily maximum at Golden Nugget Laughlin). See 24K Select Club Booth for details. Comp Dollars may only be redeemed at Landry’s, Inc. restaurants in the U.S.

    Yak & Yeti Quick Serve, Build-A-Bear®, Build-A-Dino®, Paleo Zone at T-REX Cafe, Morton’s in Saratoga, NY, Rainforest Niagara Falls, Chick-fil-A Galveston and International locations (except Toronto and British Columbia, Canada) are not included in this program.


  • Is there a minimum balance required for redemption?

    At all off-property Landry’s, Inc. restaurants, you must redeem a minimum of $5 Comp Dollars. When you use your Comp Dollars at any Golden Nugget Casino, minimum balance required varies by property. See 24K Select Club Booth for details.


24K Tier Credits, Slot Points and Comp Dollars Earning


  • What is the Golden Nugget 24K Select Club?

    Our Golden Nugget Casinos reward players for their loyalty through the 24K Select Club Program. Benefits include: • Earn Tier Credits as you play slots and table games. • Earn Slot Points as you play slots, which can be redeemed for Free Slot Play (or Cash Back at Golden Nugget Atlantic City and Golden Nugget Laughlin). Free Slot Play is not available on video poker machines at Golden Nugget Lake Charles. • Earn Comp Dollars as you play slots, table games and poker. • Receive invitations to special events and promotions, as well as gaming, dining and hotel offers (based on gaming history). • Exclusive access, priority service and special discounts (based on Tier level). Each Golden Nugget Casino location has a separate program, so check with each property’s 24K Select Club Booth for specific rules and details.

  • Is there a cost to join?

    No, the program is free to everyone.

  • Is there a minimum age requirement?

    Yes, members must be 21 years of age or older to participate.

  • How do I sign up?

    To sign up, present your valid ID at the 24K Select Club Booth at any Golden Nugget Casino location.

  • Where can I find details on special offers and discounts?

    Benefits of the 24K Select Club are listed on the player portal at GoldenNugget.com, or you can visit each property’s 24K Select Club Booth for a brochure. Benefits may differ by location.

  • What are Tier Credits and how do I earn them?

    You earn Tier Credits as you play to qualify for a higher Tier. There are four Tiers, and each tier offers enhanced benefits. You must be playing with your 24K Select Club Card properly inserted into any slot or video poker machine or presented to table games staff. Not all machines are applicable at every property. Tier Credits earned at each property may be earned at different rates. Tier Credits have no cash value. See each 24K Select Club Booth for specific rules and details.

  • What are Slot Points and how do I earn them?

    Slot Points are earned as you play slots and video poker (except at Golden Nugget Atlantic City) with your 24K Select Club Card properly inserted into any slot or video poker machine. Slot Points can be redeemed for Free Slot Play (or Cash Back at Golden Nugget Laughlin) at the property where the Slot Point was earned. Free Slot Play is not available on video poker machines at Golden Nugget Lake Charles. See each 24K Select Club Booth for details. At Golden Nugget Atlantic City, you earn Cash Back as you play with your 24K Select Club Card properly inserted into any slot or video poker machine. Cash Back can be used for Free Slot Play 48 hours after the Cash Back was earned and is valid for 90 days. See the 24K Select Club Booth for complete details.

  • How do I earn Comp Dollars?

    You earn Comp Dollars as you play with your 24K Select Club Card properly inserted into any slot or video poker machine or presented to table games personnel. See each 24K Select Club Booth for details.

  • How long are my Tier Credits, Slots Points and Comp Dollars valid?

    Tier Credits are earned throughout the year and reset the following year. Slot Points expire a year from issuance (two years at Golden Nugget Laughlin). Comp Dollars also expire a year from issuance (two years at Golden Nugget Laughlin). Please see 24K Select Club Booth for complete details.

  • Where can I use my Slot Points?

    You can conveniently turn your Slot Points into Free Slot Play at participating slot and video poker machines. Free Slot Play is not available for usage on video poker machines at Golden Nugget Lake Charles. At Golden Nugget Laughlin, you can use your Slot Points for Cash Back. See 24K Select Club Booth for details.

  • Where can I use my Comp Dollars?

    You have several options to use your Comp Dollars*: • At the property where you earned your Comp Dollars, you can use them at a 1:1 ratio (except at certain retail locations) for dining, retail purchases, cabana rentals, room nights, spa treatments, rounds of golf and more. • At any of your favorite Landry’s, Inc. restaurants, including those at other Golden Nugget Casinos. *Some restrictions may apply.

  • Can I transfer Comp Dollars to another account?

    No. Comp Dollars are non-transferable, but you can combine Comp Dollars from multiple Golden Nugget locations to pay for your dining at Landry’s, Inc. restaurants. Also, if a guest in your party has Comp Dollars available, each 24K Select Club Member may use their Comp Dollars at time of payment

  • Can I redeem my Comp Dollars if I forget to bring my card?

    No. You must present your valid 24K Select Club Card and valid ID to redeem your Comp Dollars at time of payment.

Hotel


  • How do I request a hotel receipt?

    Please email reservations@gnlcm.com to request a hotel receipt. 


  • What is Check in/Check out time?

    Check in is at 4pm and check out is at 11am.


  • How do I request early check in or late check out?

    Early check in and late check out may be requested on your date of arrival by calling the Front Desk at 337.508.4020. Early check in and late check out is subject to availability and not guaranteed. Check outs after 11am are subject to additional charges.


  • Do you offer military, AARP or AAA discounts?

    For active or retired military, AAA card holders and AARP card holders we offer 10% off of our best available rate. This is subject to availability and may be restricted at times.


  • Are pets allowed in the hotel?

    We have a no pets policy for the hotel. Service animals are allowed to accompany their owners while staying as a guest in the hotel.


  • Does Golden Nugget have day care or babysitting for children?

    Golden Nugget does not have babysitting or daycare services. Please see visitlakecharles.org for information on activities and things to do with children while visiting the area.


  • How do I contact lost and found?

    Please email Lost and Found for assistance.


  • Where can I find driving directions to Golden Nugget?

    Please see parking and directions for driving directions.


  • Is free parking and valet service available?

    Golden Nugget offers free parking in our surface lots and parking garage. Complimentary valet service is also available. Separate parking is available at the Country Club at Golden Nugget. Please visit parking and directions for additional information.


  • How do I make special arrangements such as flowers, birthday cake or champagne for a hotel guest?

    Please contact our Concierge service by phone at 337.508.4003 or by emailing concierge for assistance with special requests.


  • What is a Resort Fee?

    A daily Resort Fee of $6.99 will be charged to your room. The fee covers pool access, pool towel usage, guest room Wi-Fi access, fitness center access, and bottled water provided in guest room.


Pool, Spa, & Marina


  • Do registered guests need to purchase day passes to the pool and lazy river?

    Registered hotel guests receive complimentary admission to the pool. Guests in King rooms receive 2 complimentary passes and guests in Double rooms receive up to 4 complimentary passes. Any additional guests should be registered upon check in for additional passes.


  • What is the cost for a day pass to the pool and lazy river?

    Day passes for the general public may be purchased at the Spa or at the entrance to the H2O Pool + Bar. See H2O Pool & Bar for rates, hours and restrictions.


  • Can I bring an ice chest or outside food and drinks to the pool?

    Ice chests, outside food and drinks are not allowed in the H2O Pool + Bar.


  • How can I reserve a cabana or daybed?

    Reservations for cabanas and daybeds can be made by calling the Spa at 337-508-4005 or by booking online at book cabanas.


  • What is the difference between a premium cabana and a regular cabana?

    Premium cabanas face the H2O Pool while regular cabanas face the lazy river. Please call 337.508.4005 or visit book cabanas to reserve your cabana or daybed.


  • How do I make an appointment at the Spa?

    To book an appointment please call the Spa at 337.508.4005 or visit spa for online booking and information about Spa services.


  • What are the fees for using the Spa?

    The Spa facilities including Steam, Sauna, whirlpool and locker room is a $15.00 for hotel guests and $25.00 for non-hotel guests. Fitness center is complimentary for hotel guests and is included with the $25.00 fee for non-hotel guests.


  • What are the differences in massages and prices?

    All of our massages use different techniques from Relaxation, deep tissue, heat therapy, hot stones and organic massage creams and oils. The prices are slightly lower Monday through Thursday than Friday through Sunday and we offer package options Monday through Thursday. Spa Promotions and specials usually run all week Monday through Sunday. A detailed description is available on the Spa page or during the booking process a description will be displayed with each service.


  • What are the hours of operation of the Spa & Salon?

    The Spa is open Sunday through Thursday 6am to 8pm. Friday and Saturday the Spa is open 6am to 9pm. We open at 6am to allow our hotel guests to utilize the fitness center and Spa facilities, generally Spa & Salon services will begin at 9am.


  • Is there an age requirement for the Spa & Salon?

    Yes, for Spa services, fitness center and Spa facility usage you must be 18 years or older. For Salon services we ask that all minors under 16 years of age are accompanied by a parent or guardian.


  • How many services can be booked simultaneously when booking a group?

    We have 6 treatment rooms, 2 Couples rooms and 2 esthetic rooms in the Spa. In the Salon we have 3 hair stations, 1 make up station, 3 manicure tables and 4 pedicure chairs. Depending on your group and the type of services they would like to book, the Spa & Salon is able to accommodate up to 25 individuals at one time, based on availability.


  • Is there a group rate for Spa & Salon Services?

    Group rates will vary depending on the event and/or if you have booked with the Golden Nugget Conference Planning. Group rates will be offered to groups of 5 people or more. Please call one of our reservationists for further details and requirements.


  • What is the cancellation Policy for Spa & Salon Services?

    Cancellation policy for Spa and Salon services is 4 hours’ notice from the Reservation time. To avoid a 50% cancellation charge we ask that our guest cancel before 4 hours of the reservation otherwise there is a 50% cancellation fee assessed.


  • How do reserve a slip in the Marina?Please call 337-508-4000 for slip rentals. Certain rules and restrictions apply. Please visit marina for permit application and additional information.

    Please call 337.508.4000 for slip rentals. Certain rules and restrictions apply. Please visit marina for permit application and additional information.


Food & Beverage


  • How do I make a dinner reservation at one of the restaurants at Golden Nugget?

    Please call 337.508.4103 for assistance in making reservations. You can also use the Open Table app on your mobile device to make reservations at many of our restaurants.


  • What restaurants and bars are located at Golden Nugget Lake Charles?

    • Saltgrass Steakhouse
    • Blue Martini Lounge
    • The Buffet
    • Lillie’s Asian Cuisine
    • Landry’s Seafood House
    • Grotto
    • Claim Jumper
    • Cadillac Mexican Kitchen and Tequila Bar
    • Vic & Anthony’s
    • The Country Club
    • Rush Lounge
    • Ice Bar

  • What specialty nights are featured in the Buffet?

    • Wednesday | Ragin’ Cajun Buffet
    • Thursday | Shrimp Fest
    • Friday & Saturday | Seafood Night

  • What restaurants/bars offer Happy Hour?

    • Blue Martini
    • Saltgrass in bar area only
    • Country Club
    • Cadillac Mexican Kitchen and Tequila Bar

Golf


  • How do I book a tee time?

    Please call the Country Club at the Golden Nugget at 337.508.GOLF (4653) to reserve a tee time.


  • Can I play the golf course if I am not a registered hotel guest?

    Yes, the golf course is available to the general public. Please call the Country Club at the Golden Nugget at 337.508.GOLF (4653) for rates and to book a tee time.


  • Where should I park at the Country Club at Golden Nugget?

    Separate parking is available at the Country Club at Golden Nugget. For additional information, please visit parking and directions.


  • What are the hours of operation for the restaurant at the Country Club at the Golden Nugget?

    Hours of operation and menu information is available by calling 337.508.4110.


  • How do I make a lunch or dinner reservation at the Country Club at the Golden Nugget?

    Please call 337.508.4110 to make lunch and dinner reservations.


Security


  • How old must I be to enter the Casino?

    The Golden Nugget has a strict policy against underage gambling. Louisiana State law prohibits anyone (patron or vendor) under the age of 21 from entering a gaming area. Any person attempting to enter the gaming area appearing to be 35 years of age or younger, could be requested to present identification to validate their age.


  • What are acceptable forms of ID that I can use to enter the casino?

    The ONLY forms of valid ID that are acceptable are the following:

    • State or U.S Government Issued Photo ID or Driver License (including US Passport cards, and Nexus IDs)
    • Passport
    • Military ID’s will be accepted as a secondary form of ID, not primary.
    • Secondary identification may be requested if the ID presented is of questionable quality or cannot be verified.

  • Can I bring a backpack on the casino gaming floor?

    For security reasons, no carry-ons or backpacks are allowed on the casino gaming floor. Exceptions can be made for medical necessity or the storage of large quantities of currency. If arriving on a bus, bags may be left on the bus. All guests can utilize the secure bag check for any belongings. All bags allowed on the casino gaming floor are subject to inspection.


Directions & Parking


  • How do I get to the Golden Nugget?

    A map and directions are available at Directions & Parking.


  • Is there a map of the Golden Nugget property?


  • Is RV parking available?

    Golden Nugget Lake Charles does allow limited parking for Recreational Vehicles in the designated area to the east of the casino from Sunday at 6PM until Friday at noon. Upon arrival, contact Security by entering the doors on the east side of the building or by calling 337-508-7911 to register your RV and receive a parking permit. Parking permits must be posted in your windshield with your contact information visible to be used in case of emergency for the duration of your stay. RVs pulling trailers or towing vehicles will not be allowed to park on the property. Parking is prohibited from noon on Fridays through 6PM on Sundays. Oversized vehicles including semi-trucks, tractor trailers or tow behind trailers of any kind are not permitted to park on Golden Nugget Lake Charles property. All parking is at the owners risk and the Golden Nugget assumes no responsibility or liability for loss or damage. Please visit rv parking for additional information.

     


Limousine & Transportation


  • Is transportation to and from Golden Nugget Lake Charles available?

    Yes, Golden Nugget Lake Charles has partnered with A Ambassador Limousine & Transportation Services to offer our guests transportation for purchase to and from our property. Please visit aambassador.com/gnlc_booking for more details and rate information. Limousines and other transportation vehicles are provided by this partner service, and it is the responsibility of each guest to reserve and purchase these services individually.


24 Karat Select Club/Credit


  • How do I apply for casino credit?

    Complete a credit application for Golden Nugget Lake Charles. Please allow 1-3 business days to process your application. If you have questions regarding your application please contact Casino Credit at 337.508.4050.


  • How do I check my 24 Karat Select Club points and offers?

    Please login for information on your points and offers. You will need your account number and PIN number in order to login.


  • How do I update my 24 Karat Select Club account with changes such as a change of address or email?

    Please login to your 24K Select Club account for information to change your account information. You will need your account number and PIN number in order to login.


  • I cannot remember my PIN for my 24K Select Club card.

    Your privacy and card security is very important to us. Any requests to change or reset your 24 Karat Select PIN number must be made in person at the 24 Karat Select Club counter.


Wheelchairs & Scooters


  • How can I get a wheelchair to use during my stay?

    Wheelchairs are available on a first come, first serve basis. Wheelchairs can be requested upon arrival at any of the Security entrances to the casino area, or by requesting one from a valet attendant or bellman. Please call Security at 337.508.7911 with any questions.


  • How can I get a scooter to use during my stay?

    To rent a motorized scooter, please contact the Bell Desk at 337.508.4001. You can reserve a scooter and have it available at the Bell Desk area when you arrive. It is recommended that you call in advance to reserve a scooter.


Meetings & Events


  • How do I book a party, social event or wedding?

    Request information for your special event and a member of the catering team will contact you to assist in planning your special event.


  • How do I book a meeting or event for my company?

    Please go to meet and plan to request information on booking your company event. A member of the sales team will contact you to assist you in planning your meeting or event.


  • How do I request individual rates for my company?

    Please go to meet and plan to request information on special rates for your company. A member of the sales team will contact you to assist in setting up an individual rate for your company.


  • Is meeting space available at Golden Nugget Lake Charles?

    Yes. Golden Nugget has over 30,000 square feet of meeting space available. Please visit meeting spaces for information on our meeting space and capacities.


Careers


  • How do apply for a job at Golden Nugget Lake Charles?

    Please visit careers for information on career opportunities.


Bus Tours


  • How can I get information on planning a bus trip?

    We offer packages to tour and travel representatives and to travel agents for day trip and overnight groups. For more information please call 337.508.7221 or email bustours@gnlcm.com. Please visit our website link at bus tours.


Entertainment


  • What upcoming concerts and events are planned?

    Please visit Grand Event Center for a list of upcoming events in the Grand Event Center.


  • How do I purchase tickets for upcoming concerts and events?

    Please visit Ticketmaster to purchase tickets to upcoming concerts at Golden Nugget Lake Charles or visit our Box Office on the day of the concert or special event.


  • When is the Box Office open?

    The Golden Nugget Box Office is located next to the Grand Event Center on the second floor above the Casino. The Box Office generally opens at 2pm on the day of special events and concerts. Please call 337.508.7224 for more information.


Donations


  • How do I request a donation or sponsorship from Golden Nugget?

    Please visit donations for the donation request form and requirements for submitting a request. Any questions, please email GNLCDonations@gnlcm.com or call 337.508.7699.


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