- Frequently Asked Questions
Frequently Asked Questions
Hotel & Pool
Do you offer any discounts?We offer a 10% discount for AAA, AARP, Active Military, or Federal Government Employees. The discount applies to our Carson Tower deluxe accommodations.
Do you charge resort fees?
As of 8/23/2016, all reservations will incur a daily $27.50 Resort Fee plus applicable taxes added to the room rate at check in. The resort fee includes: access for two to the Fitness Center daily (does not include the wet areas), basic, in-room daily Internet access for 2 devices daily, two bottled waters, daily (waters will be located in the guest rooms), complimentary parking, complimentary airline boarding passes printing via the Front Desk or Box Office 24/7, complimentary newspapers in your respective tower lobby from 6am to 10am daily, downtown destination coupons.
Does your rate accommodate more than one person in the room?Our rates are based on single through triple occupancy. There is a $30 additional charge for the fourth person, per night, regardless of age. Maximum occupancy is four persons.
How old do you have to be to check in?Our minimum age requirement for check-in is 18 years old. The legal age for drinking and gambling in Nevada is 21, however we do allow guests 18 years of age or older to book a room.
Do you have Air & Hotel packages?At this time we do not have a direct affiliate for hotel and air packages. There are dozens of online resources and/or travel agents that can provide a package for you that will include accommodations at the Golden Nugget.
What amenities are in the rooms?
All of our rooms are equipped with a hair dryer, in-room safe, an iron and ironing board. Wireless internet is available at an additional cost of $14.99 per 24-hour period (included in the cost if guest has paid a resort fee). Coffee makers are available in our Gold and Rush deluxe rooms at a cost of $15 for 4 cups of Coffee. Coffee makers are available upon request in Carson Tower. Complimentary coffee and refrigerators are available in our suites only.
Do you have a workout facility?
Our Spa and Salon offers a complete workout facility which is available to our guests. Access to the wet spa areas is available at an additional charge. However, access to the dry spa areas is included in the resort fee.
Do you offer a best rate guarantee?
We have a policy of offering the best prices on our own website, so we always check other sites to see how we compare. If we find a lower rate online we will match it. So book direct with us and book with confidence. This best rate guarantee only applies to individuals and does not apply to group bookings.
Can I check in early?Test Our standard check in time is 3 PM and our check out is at 11 AM. Should you arrive early, please inquire with the Front Desk whether clean rooms are ready and available. The Front Desk will check you in based on availability. You may also store your luggage with our Bell Services until rooms become available. If you wish to request a late check out, please contact the Assistant Hotel Manager the morning of your departure date.
Do you offer shuttle transportation to and from the airport?
Yes actually, we have partnered with Airline Shuttle (AS) to provide our guests with an exclusive non-stop direct shuttle service to and from McCarran Airport. All guests arriving at McCarran Airport Terminal 1 will exit Door 8 (eight) from baggage claim and Terminal 3 will exit Door 51 (fifty-one) from baggage claim. Roundtrip from McCarran or GNLV is $18.00. One way from McCarran is $9.00 + $1.00 airport fee = $10.00. Our bell desk can also set up a shuttle for your return trip to the airport, but they do need a 24 hour notification. Book your Airline Shuttle. There are also taxi cabs that can drop you off at the front doors of the Golden Nugget. Taxi rates vary but on average cost approximately $40 for up to 4 people.
Do you offer shuttle transportation to and from the Strip?Unfortunately, we do not provide any type of hotel transportation. There is a city shuttle called the "Deuce" bus that has a regular route up and down the Las Vegas Strip. The Deuce bus costs $6 per person for a two hour pass, $8 for a 24 hour pass and $20 for a three day pass. There is also a new Bus Route called the "ACE EXPRESS" which takes you down to the convention center and also to the Strip. The bus stop to the Strip is located on Fremont St. and Casino Center Blvd. Our bell desk can also help you set up a limousine with an outside limousine company of your choice. Taxi cabs are another option, and can be easily accessed through our Gold or Rush Tower Entrances. A cab can only take a maximum of 5 people. Please see one of our wonderful doormen for more info on taxi cabs.
What is your incidentals credit card authorization policy?For our standard rooms, our normal authorization is $50 per stay for the incidentals and security deposit. We prefer credit cards but accept debit cards. A debit card may take up to 30 days for the release of the funds provided for the incidentals. A major credit card has the ability to release immediately upon your departure from the hotel. Suite reservations require a higher authorization amount.
Does your hotel offer parking?We have complimentary parking for registered guests at the hotel. Our self-parking garage is located on the south side of the hotel on 1st Street and Bridger. Vehicle Height Restriction is 6 feet and 7 inches. We have two locations for valet parking. The first is located at the Gold Tower entrance of the hotel on the north side, directly off of Casino Center Blvd. Our Rush Tower also has Valet parking available.
Are you a pet friendly hotel?We have a limited number of rooms available that will accommodate pets and must be reserved in advance. At this time, pet friendly rooms are limited to dog companions only. There is a limit of two dogs that are small to medium sized or one dog that is large sized. Small to medium dogs are identified as dogs that are between 2 to 34.9lbs and a large dog is identified as one that weighs 35lbs to 50lbs. The only other animals allowed on property are service animals (i.e. Seeing Eye dogs or K-9 police). Please contact us at (800) 634-3454 for more information and rates.
Where can I purchase gift cards/certificates?
Gift cards can only be purchased at the Retail outlets or online.
Are children allowed at the hotel?
Yes. You may bring children to the hotel and they may use most of the hotel amenities such as the pool, restaurants and video arcade. Children under 21 are not permitted on the casino floor.
Do you offer coffee in my room?
Keurig coffee makers are available in Gold and Rush Tower and available upon request in Carson Tower at a charge of $15 for 4 cups of coffee (in all towers). We also have 24 hour room service available, as well as two Starbucks coffee locations on property.
Do you have Tickets & Hotel Packages?We do not have a package for rooms plus tickets to your event. There are dozens of online resources and/or travel agents that can provide a package for you that will include accommodations at the Golden Nugget.
Do you have accessible accommodations and wheelchairs?
We do offer accessible accommodations in our Gold and Rush Towers. Wheelchairs are available for $10/day on a first-come, first-serve basis. We also have scooters for rent at the hotel. The rates are: 1-day $42, 2-days $75, 3-4 days $110, and 5-7 days $135. For reservations and more information about scooters, please contact our Bell Desk at 702.386.8133. Rates are subject to change without notice.
Do you offer Laundry services?
The Golden Nugget does not have on-site, coin-operated, self-service facilities. We offer a Laundry Valet Service through our Bell Desk. Items turned-in before 9am are returned laundered or dry-cleaned after 6:30pm the same day.
Can I bring food and drinks to my room?The Golden Nugget does not allow permit outside food and beverages in guest rooms and suites.
How do I send a package to the hotel?
To send a package to the Hotel:
Your Name - Hotel Guest (Date of Stay)
Attention: Business Center
129 Fremont Street
Las Vegas, NV 89101
There is a $5.00 minimum handling fee, depending on weight (rates subject to change without notice) that arrives to the hotel.
Do you have a rental car service?We are pleased to tell you that Budget Rent-A-Car is conveniently located in our Carson Tower Lobby, directly across from Starbucks.
What is the VIP check-in service?
VIP check-in guarantees your smoking and room location requests and offers expedited check-in. You will also receive line passes to utilize during your stay so that you may bypass the lines at the The Buffet and The Showroom. There is a one-time fee of $40 plus tax to add this special service to your existing reservation that can be added by calling us directly at our toll free number.
Are there any surcharges?
- VIP Check In, $40;
- Early Check Out, $50;
- Late Check Out until 2pm ,$50;
- Late Check Out 2PM-5PM, $60;
- Late Check out after 5pm; Full Day Rate;
- Rollaway, $30;
- Double beds, $35;
- Crib, $30;
- Additional person, $30;
- Smoking Room, $40;
- Refrigerator, $30;
- Water bottle, $4
Are spray sun care products allowed to be used in the pool area?
Spray sun care products are not permitted for use anywhere in the pool area or in the hotel walkways. If you need to use spray sun care products, please do so before arriving to the pool. For your convenience, we have sunscreen options available for purchase. If a member of our pool staff witnesses use of spray sun care products, you will be asked to stop immediately.
24K Select Club Membership
What is the Golden Nugget 24K Select Club?
Our Golden Nugget Casinos reward players for their loyalty through the 24K Select Club Program.
- Earn Tier Credits as you play slots, video poker and table games.
- Earn Slot Points as you play slots and video poker (except at Golden Nugget Atlantic City). Earn Cash Back as you play slots and video poker at Golden Nugget Atlantic City and Golden Nugget Laughlin. Slot Points and Cash Back can be redeemed for Free Slot Play. Free Slot Play is not available on video poker machines at Golden Nugget Lake Charles.
- Earn Comp Dollars as you play slots, table games, video poker, and live poker.
- Receive invitations to special events and promotions, as well as gaming, dining and hotel offers (based on gaming history).
- Exclusive access, priority service and special discounts (based on 24K Select Club Tier level).
Tier benefits may vary based on availability at each Golden Nugget Casino.
Is there a cost to join?
No, the program is free to everyone.
Is there a minimum age requirement?
Yes, members must be 21 years of age or older to participate.
How do I sign up?
To sign up, present your valid ID at the 24K Select Club Booth at any Golden Nugget Casino location.
Where can I find details on special offers and discounts?
Benefits of the 24K Select Club are listed on the player portal at GoldenNugget.com, or you can visit each property’s 24K Select Club Booth for a brochure. Benefits may differ by location.
24K Tier Credits, Slot Points and Comp Dollars Earning
What are Tier Credits and how do I earn them?
You earn Tier Credits as you play slots, video poker and table games. Tier Credits help you qualify for enhanced benefits such as priority service, event invitations and more! To ensure you are credited for all your play, make sure to properly insert your 24K Select Club Card while playing slots, video poker, and present your card to a staff member when playing table games. Not all machines are applicable at every property. Tier Credits earned at each property may be earned at different rates, but accumulate in the same account (exclusions apply). Tier Credits have no cash value and are non-transferrable. Tier Credits are earned over a 12 month period beginning on February 1 and reset on January 31.
What are Slot Points and how do I earn them?
Slot Points are earned as you play slots and video poker with your 24K Select Club Card properly inserted into any slot or video poker machine (except at Golden Nugget Atlantic City). Slot Points can be redeemed for Free Slot Play at the property where the Slot Points were earned. Slot Points and Free Slot Play are not available on video poker machines at Golden Nugget Lake Charles. Slot Points may be earned at different rates depending on 24K Select Club Tier level, and are redeemable at the property where they were earned. Slot points expire one year from issuance (two years at Golden Nugget Laughlin). See each 24K Select Club Booth for details.
At Golden Nugget Atlantic City and Golden Nugget Laughlin, you can earn Cash Back as you play with your 24K Select Club Card properly inserted into any slot or video poker machine. Cash Back can be used for Free Slot Play 48 hours after the Cash Back was earned and is valid for 90 days at Golden Nugget Atlantic City. Cash Back can be used for Free Slot Play anytime and is valid for 24 months after issuance at Golden Nugget Laughlin. See the 24K Select Club Booth for details.
How do I earn Comp Dollars?
You earn Comp Dollars as you play with your 24K Select Club Card properly inserted into any slot or video poker machine or presented to table games personnel prior to playing. Comp Dollars may be earned at different rates depending on 24K Select Club Tier level, and may be used at any Golden Nugget Casino or participating Landry’s Inc. restaurant. Comp Dollars expire one year from when they were earned (two years at Golden Nugget Laughlin). Comp Dollars earned at each property may be earned at different rates, but accumulate in the same account (exclusions apply). See each 24K Select Club Booth for details.
24K Slot Points and Comp Dollars Redemption
Where can I use my Slot Points?
Slot Points may be converted into Free Slot Play at participating slot and video poker machines (Except at Golden Nugget Atlantic City). Free Slot Play is not available for usage on video poker machines at Golden Nugget Lake Charles. At Golden Nugget Laughlin you can use your Slot Points for Cash Back. Please see 24K Select Club Booth for details.
Where can I use my Comp Dollars?
There are several options to redeem Comp Dollars:
- At the property where you earned your Comp Dollars, you can use them at a 1:1 ratio (except at certain retail locations) for dining, retail purchases, cabana rentals, room nights, spa treatments, rounds of golf and more.
- At any of your favorite Landry’s Inc. restaurants nationwide.*
- At other Golden Nugget Casinos.*
*Some restrictions may apply.
24K One Card
Can I use my card from one Golden Nugget Casino at a different Golden Nugget Casino?
Yes. Your card from any Golden Nugget Casino will now work at any other Golden Nugget Casino
If I have multiple accounts, each from different Golden Nugget Casinos, which card should I use?
All of the cards will work in the slot machines and on the tables, but it’s best to visit the 24K Select Club at the beginning of your trip to find out which account has become your main account number so you can begin using that one only.
Are my Slot Points from multiple Golden Nugget Casinos now combined into one universal account?
No. Slot Points accumulate separately at each Golden Nugget Casino and are only redeemable at the Casino in which they were earned.
Are my Comp Dollars from multiple Golden Nugget Casinos now combined into one universal account?
Yes. Comp Dollars earned at multiple Golden Nugget Casinos accumulate in one universal Comp Dollar account and may be used at any Golden Nugget Casino or Landry’s Inc. restaurant (some restrictions may apply).
Are my Tier Credits from multiple Golden Nugget Casinos now combined into one universal account?
Yes. Tier Credits earned at multiple Golden Nugget Casinos accumulate in one universal Tier Credit account. Therefore, your Tier Status is the same at all Golden Nugget Casinos.
Can I use my invited offers at any Golden Nugget Casino?
No. Your offers (hotel nights, Free Slot Play, food coupons, etc.) that you receive via mailed or emailed invitation are only valid at the casino stated on the invitation.
24K Other Questions
Can I transfer Comp Dollars to another account?
No. Comp Dollars are non-transferable. If a guest in your party has Comp Dollars available, each 24K Select Club member may use their Comp Dollars at time of payment.
Can I redeem my Comp Dollars if I forget to bring my 24K Select Card?
No. You must present your valid 24K Select Club Card and valid ID to redeem your Comp Dollars at time of payment.
Can I redeem my Comp Dollars for alcohol?
Yes. Comp Dollars may be redeemed at any Landry’s Inc. restaurant nationwide, Golden Nugget retail shops and in room dining.
Are there Comp Dollar restrictions?
When you use your Comp Dollars at a Landry’s Inc. restaurant outside of a Golden Nugget Casino, you must redeem a minimum of $5 Comp Dollars and may redeem up to $300 per cardholder per day, or $1,000 at Mastro’s (in N.J., N.Y. and PA redemption is unlimited). When you use your Comp Dollars at any Golden Nugget Casino, you may use your full balance ($300 daily maximum at Golden Nugget Laughlin). See 24K Select Club Booth for details. Comp Dollars may only be redeemed at Landry’s Inc. restaurants in the U.S.
Yak & Yeti Quick Serve, Build-A-Bear®, Paleo Zone at T-REX Café, Morton’s in Saratoga, NY, Rainforest Niagara Falls, Chick-fil-A Galveston and International locations (except Toronto and British Columbia, Canada) are not included in this program.
Can I manage my account online?
You can access your 24K Select Club account 24/7 online via the player portal.
Visit GoldenNugget.com for additional details.